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Technical Assistance Center



Mobile Device Support

Weather Decision Technologies supplies rich, interactive content and applications for many of today's most popular mobile and handheld smart devices. These devices include the Apple iPhone, Windows Smart Phone and Google Android G1.

Choose a device or application below to view suppport information:

If you do not see your device or application listed, please contact our representatives for assistance using our online contact form.

 

iOS4 Users:

Why is my app running slow, freezing or crashing on iOS4?
Users may want to reduce the number of background apps which may cause the phone to run out of memory. This can cause the app to run slower or potentially get pushed out of memory and cause the app to crash. To do this you will need to completely shut down apps by clicking your home button twice and removing apps from the list of all running apps.

Network Users:

Why is my app running slow, freezing or crashing?
Users may want to avoid running the animation feature in the interactive map when in poor cellular network conditions (e.g. 1-2 bars on the Edge Network). Under these conditions, the application may crash. The app will work normally after a restart or when a better network connection is established.

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24/7 Live Technical Support:
Toll Free: 1 (866) 429-5578
Oklahoma: 1 (405) 579-7853

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